FAQs

if your question is not listed here, feel free to email me here and I will get back to you as soon as I can!

hello@fangkeart.com

  • It will take me about 1 week to process and ship your order. Orders received after 5 PM EST will be processed on the next business day.

    After it’s been shipped, please give the package 1-2 weeks to arrive for domestic orders, and 4-8 weeks for international orders.

  • 1-2 weeks to arrive for domestic orders
    4-8 weeks for international orders.

    If there’s a delay in your order, please check the tracking information provided in your order confirmation email. We cannot be responsible for carrier or customs delays.

  • I do not offer any refunds, exchanges or cancellations.

  • After shipping, I can't control what happens to your package. If it's lost or stolen, please contact Canada Post to file a claim. As a small business owner, I'm unable to offer refunds or replacements for these situations.

  • If you are missing a part of your order, please email me and I will send it out to you!

  • Currently, we only ship within the US and to Canada. We hope to expand to international soon!

    *If you do not see your country on here, feel free to email me and I'll add it to the list!*

  • Yes! Most of the time packages clear customs just fine, but in the event that this occurs, I am not responsible for any customs fees/duties/taxes. This is the buyer's responsibility!

    Please monitor your package closely and be ready to pay any customs or duties if you are an international buyer.